LEGAL INFORMATION

Terms & Conditions

Please read these terms carefully before using our services. By using Kongu Elite Matrimony, you agree to these legal conditions.

Effective Date: 01/01/2025

1. Acceptance of Terms

By accessing or using Kongu Elite Matrimony (website, Android app, or iOS app), you agree to follow these Terms & Conditions. These terms apply to all users of the platform.

  • By accessing or using Kongu Elite Matrimony (website, Android app, or iOS app), you agree to follow these Terms & Conditions.
  • If you do not agree, please do not use our services.

2. Eligibility

  • This platform is only for individuals aged 18 years and above.
  • Both men and women are allowed to register.
  • By registering, you confirm that the information you provide is true and accurate.
  • ⚠️Minors are strictly prohibited from using this platform.

3. User Registration

  • Users must register using a valid phone number.
  • You are responsible for keeping your login details safe.
  • Each user is allowed to maintain only one account.
  • You must provide accurate and up-to-date information during registration.

4. Safe Use

  • Our platform is designed exclusively for matrimonial purposes.
  • Users must interact respectfully and honestly with other members.
  • Any misuse, harassment, or fraudulent activity is strictly prohibited.
  • Users should exercise caution while sharing personal information online.

5. User Responsibilities

  • You are fully responsible for all activities conducted through your account.
  • Uploading fake, misleading, or offensive content is strictly prohibited.
  • Users must not impersonate others or misrepresent their identity.
  • Kongu Elite Matrimony is not responsible for the accuracy of user-submitted information.
  • Users must not use the platform for commercial, advertising, or fraudulent purposes.

6. Content and Conduct

Users must not post or share:

  • Fake profiles or misleading information
  • Obscene, illegal, or offensive content
  • Hate speech or discriminatory content
  • Any content that violates Indian laws

Users must not:

  • Harass, abuse, or threaten other members
  • Attempt to hack or disrupt the platform
  • Use the platform for spam or unsolicited messages
  • Engage in any activity that harms the platform or its users

Violation of these rules may result in immediate account termination.

7. Child Safety Standards – Kongu Elite Matrimony (CSAE)

Kongu Elite Matrimony is committed to maintaining a completely safe environment and has a zero-tolerance policy against any form of Child Sexual Abuse and Exploitation (CSAE).

Prohibited Content

  • Any sexually explicit material involving minors (under 18 years)
  • Grooming, solicitation, or exploitation of children in any form
  • Any content that sexualizes, exploits, or endangers minors
  • Sharing, uploading, or distributing child sexual abuse material (CSAM)

Age Verification

  • All users must be 18 years of age or older to register and use this platform.
  • We require age verification during registration and may request identity proof at any time.
  • Accounts found to belong to minors will be immediately and permanently deleted.

Reporting Mechanism

  • Users can report any suspicious or inappropriate content or profiles directly through the platform.
  • All reports related to child safety will be treated as highest priority and reviewed immediately.
  • You may also report concerns to our safety team at: konguelitematrimonial@gmail.com

Removal Policy

  • Any content violating CSAE policies will be removed immediately upon detection or report.
  • The account responsible will be permanently banned without warning.
  • Cases involving child safety will be reported to appropriate law enforcement authorities as required by law.

Definitions

  • Minor / Child: Any person under the age of 18 years.
  • CSAM: (Child Sexual Abuse Material) Any visual or written content that sexually exploits a minor.
  • Grooming: Any action taken to gain the trust of a minor for the purpose of exploitation.

Legal References

  • ⚖️POCSO Act, 2012 (Protection of Children from Sexual Offences)
  • ⚖️Information Technology Act, 2000 – Section 67B
  • ⚖️Indian Penal Code – Sections 354, 375, and related provisions
  • 🔒We fully comply with Google Play Store and Apple App Store child safety policies.

8. Privacy

  • User data is collected solely for the purpose of providing matrimonial services.
  • Personal data will not be sold or shared with unauthorized third parties.
  • User profile details are visible only to other registered and verified users.
  • Data may be shared with third-party services like payment gateways, SMS, and email providers for service purposes only.
  • We follow industry-standard security practices to protect your personal information.
  • For more details, refer to our Privacy Policy available on the website.

9. Payments and Subscriptions

  • The platform offers both free and paid subscription plans.
  • Certain features like chatting and messaging are available only for paid members.
  • Payments can be made using UPI, debit/credit cards, net banking, and other supported methods.
  • All payments are processed through secure third-party payment gateways.
  • Paid plans and pricing may change at any time without prior notice.
  • ℹ️Refund Policy: Refund requests must be raised within 2 days of payment. Refunds are subject to verification and approval by the admin. After 2 days, no refund will be provided.

10. Termination and Suspension

Kongu Elite Matrimony reserves the right to:

  • Suspend or permanently delete any account found to be fake, abusive, or violating these terms.
  • Modify or discontinue any service without prior notice.
  • Users can request account deletion by sending an email to: konguelitematrimonial@gmail.com
  • After verification, the account and related data will be deleted as per policy.

11. Limitation of Liability

Kongu Elite Matrimony is not responsible for:

  • User behavior or interactions between members
  • Profile accuracy or truthfulness of user-provided information
  • Financial or personal loss arising from interactions on the platform
  • Marriage success or failure resulting from connections made on the platform
  • Any damages arising from unauthorized access to your account

12. Notices/Withdrawal

  • Users will be notified about major changes via email or SMS.
  • Users may withdraw consent or deactivate their account at any time by contacting support.

13. Intellectual Property

  • All content, logos, designs, and software on this platform belong to Kongu Elite Matrimony.
  • Users may not reproduce, distribute, or use our intellectual property without written permission.
  • User-generated content (photos, bio, etc.) remains the property of the user but grants us a license to display it on the platform.

14. Third-Party Links

  • Our platform may contain links to third-party websites or services.
  • We are not responsible for the content, privacy policies, or practices of any third-party websites.

15. Governing Law

  • These terms are governed by the laws of India.
  • Any disputes shall be subject to the exclusive jurisdiction of courts in Coimbatore District, Tamil Nadu.

16. Changes to Terms

  • These Terms & Conditions may be updated at any time without prior notice.
  • The updated terms will be published on this page with a revised effective date.
  • Continued use of the platform after changes means you accept the updated terms.

17. Contact Us

If you have any questions, concerns, or complaints about these terms, please contact us:

📞

Call Support

+91 7604899985
📍

Office Address

16 A, Gandhi Street, Nehru Nagar East, Kalapatti Road, Coimbatore – 641014.

🌐

Official Website

Kongu Elite Matrimony

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© 2026 Kongu Elite Matrimony. All rights reserved.

These Terms & Conditions are effective as of the date of first use.